Making a Claim Under the Tandy Warranty
If you are experiencing issues with your product, please refer to our Help Centre first for instant answers to frequently asked questions or contact our support team.
Please note that where Products are faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Kogan Support via the Help Centre within 3 days of receipt of the Product failing which we can deny your claim.
To lodge a warranty claim:
- Simply contact our Support team and provide your purchase details along with a quick description of the fault.
- Our support team will review the claim and determine whether the product is covered by the Tandy Warranty and if so, whether it will need to be returned for assessment. If the product does need to be returned to us under warranty, we will arrange return shipping at no cost to you.
- Once we receive the product, our experienced technicians will assess it and if they can’t resolve the issue quickly, will send it to the manufacturer.
Enquiry & Troubleshooting
We will reply to your emails promptly.
If necessary, your item will need to be returned.
Your item will be assessed by our technicians or sent to the manufacturer
Repair or Replacement
We will worder parts to repair your product or replace the product if necessary.
We will deliver the product back to you.
Please Note: While the return process may take up to 30 days, excluding transit times, or 45 days for DSLR cameras, we endeavour to complete returns as quickly as possible, and many are resolved within the week. Return delivery times are estimates only and may vary based on location.
While we are happy to deal with your warranty claim, many products are covered by a manufacturer's warranty as well as the Tandy Warranty so you can deal with the manufacturer directly if you choose. Often the manufacturer can provide a quicker turn around than us as they have a dedicated support team and more ready access to replacement parts.